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The Impact of a PMS in the Guest Life Cycle - Stages 1–3: Pre-Arrival, Arrival and Occupancy/Stay

A hotelier is responsible for more than just daily operations—they're in charge of identifying opportunities to boost guest experiences that will increase loyalty and ultimately build revenue. A next generation Property Management System (PMS) plays a vital role in improving the guest experience as well as the hotel’s efficiency and profitability.


This paper is the second in a series of recommendations on using a PMS to address all stages before, during and after a guest's visit.

In this free Whitepaper, you will learn more about the first three stages of the Guest Life Cycle (GLC):

  • Pre-arrival,
  • Arrival, and
  • Occupancy/Stay

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